Our Values

Ever since it was founded in 1976, L'OCCITANE has nurtured simple values: authenticity, respect and sensoriality. This is more than a philosophy; it is a commitment that, over the years, has influenced many of important decisions.

All of our actions and choices are guided by a twofold desire: to preserve and to pass on. It is this that gives our brand its life force, its meaning and its purpose.

Read our CSR report >


Behind any good product, there is always a true story. Behind every L’OCCITANE bottle is a traceable origin and land, producers with exacting standards, and techniques inherited from the traditions of Provence – or elsewhere.

Our mission is to pass on beauty traditions and "savoir-faire" from the south of France, via products that can be appreciated by everyone in the modern world.  Learn more about this beautiful land from which we source our ingredients, by visiting our online magazine:



At L’OCCITANE, we are committed to limiting the environmental impact of our actions and products, to improving the well-being of both our customers and employees, and to supporting the causes close to our heart whenever possible.  Through braille labelling, we strive to make our products accessible to visually impaired people.  Through both the company and the L'OCCITANE Foundation we continue our efforts so that we can build on these commitments even further.


Local Projects

Based in the Alpes of Haute-Provence, anchored in its territory, L'OCCITANE is a brand very involved in its community.  We support and value the men and women who make this region come alive.  The brand values respect, authenticity and sensoriality, which are at the heart of its commitments, along with a real desire for the preservation of nature and communication of the regional savoir-faire.  L'OCCITANE is equally as invested in the areas of culture, sports and tourism with local and regional partnerships.


Social Responsibility

Respectfulness is at the heart of L’OCCITANE’s values, helping to guide its social policy, with the following major points:
• Development of human resources to support the group’s growth while allowing employees to express their potential career aspirations
• Work / life balance
• The integration of people with disabilities: The openness to diversity, particularly disabled people who are enrolled in the human resources policy of the company, and bound by the actions of the disability team.

A proactive policy is in place regarding both safety and ergonomics in order to prevent accidents and ensure the welfare of employees.

Finally, L’OCCITANE is involved in the community through solidarity projects and its Foundation. “The company is only part of a whole, and one of the fundamental pillars of sustainable development is the responsible relationship that a company has with its community.  L’OCCITANE is an economic and social member of the first order for the Provence-Alps-Cote-d’Azur region.  Beyond the Mediterranean, L’OCCITANE has also created strong links with the Burkinabe community for over 20 years.  Thanks to shea butter, it has further strengthened these ties with the actions of its Foundation in Burkina Faso.” - Olivier Baussan, Founder of L’OCCITANE

Responsible Purchasing

In the interest of rigorously maintaining the traceability of our ingredients and the sustainability of our supply chain, L’OCCITANE has a team dedicated to our relationships with producers.  Our formulas, inspired by the knowledge of nature, always have the utmost respect for the environment, avoiding any form of biopiracy.

To provide a recognized framework to our policy of business ethics, we adhere to the UN Global Pact and its ten principles in the fields of human rights, labor rights, environmental rights and the fight against corruption.


L'OCCITANE is involved for a sustainable palm oil. We do not directly purchase or use palm oil in our formulas. However, our soap noodles and certain derivatives may content it. Discover our initiatives for a responsible use of palm oil :

Palm Oil Landing Page 2015


We do not directly purchase or use palm oil in our formulas. However, our soap noodles and certain derivatives may contain it. We are committed to embody our values in our sourcing approach.

When it comes to sourcing our ingredients, we are committed to upholding our values and ensuring the quality, traceability of our plant ingredient supply chains. This is why we have launched various initiatives to ensure that we use palm oil responsibly in our products.

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Since 2011, L’OCCITANE has been a member of the RSPO (Roundtable for Sustainable Palm Oil) – a not-for-profit organization that unites all stakeholders from the palm oil industry. Its aim is to develop and implement global standards for certified sustainable palm oil. ce 2011, L’OCCITANE has been a member of the RSPO (Roundtable for Sustainable Palm Oil) – a not-for-profit organization that unites all stakeholders from the palm oil industry. Its aim is to develop and implement global standards for certified sustainable palm oil. 

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Our soap noodle suppliers are going one step further than the RSPO criteria and are signatories to the \"Palm Oil Innovation Charter\". This charter lays down stricter provisions with regard to protecting biodiversity, fighting deforestation, building ethical and sustainable partnerships with local populations, and carbon storage.

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By the end of 2015, 100% of our soaps sold in stores will be formulated with traceable and sustainable palm oil, in accordance with one of the highest levels of traceability defined by the RSPO (Segregated). 

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To go even further, we are working on setting up a supply chain in West Africa with a contracted supplier of palm oil. This will allow us to have a direct supply, as well as greater control over the traceability of the raw material and environmental and social impacts

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Sustainable Ingredients

The history of L’OCCITANE is intimately linked not only to the plants of Provence and the Mediterranean, but also the people who grow them. Our quality and traceability criteria are rigorous and demanding. We support local producers and we choose, when possible, certified, organic and/or P.D.O. ingredients. We give preference to small, integrated production networks. If a wild plant becomes overexploited, we set up controlled cultivation programmes. Finally, we work with all organisations at a regional level to help preserve endangered crops or to revive long-forgotten cultivations.



L'OCCITANE is involved for a sustainable palm oil. We do not directly purchase or use palm oil in our formulas. However, our soap noodles and certain derivatives may content it. Discover our initiatives for a responsible use of palm oil.

No Biopiracy

The patents registered by L'OCCITANE are based on therapeutic or cosmetic developments that are the result of research carried out by its internal research and development department. 

L’OCCITANE does not patent applications based on traditional knowledge (biopiracy), but it carries out new effectiveness tests and research into different blends of ingredients to meet beauty needs.  Its patents do not prevent another company from using the same plant. 

Ethical Business Practices

Since 2011, L’OCCITANE has formally embraced the core values and principles of the UN Global Compact in the areas of human rights, labor standards, environment and anti-corruption.

Sustainable Development

We try to limit environmental impacts of every aspect of our work, from the creation of our formulas to the development of our packaging, including production and distribution.  In order to continually reduce our environmental impact, we entered the certification process for ISO 14001.

Our employees and our boutiques take care of the environment by following instructions developed to encourage active participation of all in this regard.


L'OCCITANE has taken the following actions to reduce the environmental impact of its products:
• No phthalates in fragrances since 2005
• Gradual withdrawal of parabens
• The use of plant oils rather than mineral oils
• Limited use of silicones



L’OCCITANE has a charter for the eco-design of its packaging, focused on four goals:
• Reduce: the weight of packaging, the amount of wasted product, the environmental impact
• Recycle: preference for materials that are a product of the public waste disposal industry, design of packaging that allows consumers to separate the components
• Reuse: preference for materials that have already been recycled, such as in our eco-refills
• Control: the ecological commitment of our suppliers, the overall impact of our products on the planet by the establishment, life cycle assesment.

Our pioneer ranges in terms of eco-conception are Aromachologie and Verdon, which were chosen to lead the way for other collections.  The men’s Verdon range was launched in 2010 with the use of 100% recycled PET for its single-pack materials, marking a first for L’OCCITANE and an exception step for the cosmetics industry.  The development of eco-refills for shampoos and conditioners in the Aromachologie collection were next, followed by a series of eco-refills in several ranges.


Limiting the environmental impacts of its production sites is one of the major axes of L’OCCITANE’s environmental policy, with three objectives:
• Reduce our energy consumption
• Reduce our water usage and wastewater pollution
• Reduce the amount of waste produced while increasing the amount of waste recycled

Since 2002, efforts to improve the sorting of waste from the production site have continued to progress. By the end of 2010, 60% of waste tonnage was recycled.  When waste cannot be sorted, we encourage waste-to-energy options, where the waste is incinerated to produce energy.  In 2010, 90% of our waste was recovered, with the remaining 10% destined for landfill. Our objective is to further reduce – and eventually eliminate – waste going to landfill.


More than 1,000 people work at our industrial sites. Many initiatives have been taken to get employees involved in the efforts made to reduce our environmental impact.


The evaluation of our carbon footprint performed in 2011 allowed us to pinpoint the areas that needed improvement in the downstream logistics: a reduction in air transport and the filling of transport containers. A carbon reduction action plan, linked to downstream logistics, has been put in place to address these issues.


L’OCCITANE ensures that the materials used are environmentally friendly, such as paints, lime, minerals or lumber from sustainably managed forests.

Our stores are no longer lit exclusively by halogen spotlights, but with iodide lamps and LEDs. The units in the new-concept stores are also lit by LEDs or compact fluorescent lamps, which allow for up to 40% energy savings on lighting.